João Palma
- Software Engineer -
- Software Engineer -
Specialization in Software Engineering
Faculty of Sciences, University of Lisbon (2017 - 2019)
Master's Thesis:
Mobile Solution - Voice-Assisted Chatbots
View Thesis →Faculty of Sciences, University of Lisbon (2012 - 2016)
Science and Technology Track
Vergílio Ferreira Secondary School (2010 - 2012)
Global Consulting and Professional Services
Salesforce Developer (October 2019 to current)
Working as a consultant for multiple clients:
Healthcare
Salesforce Developer (May 2024 to current)
Implemented Salesforce Sales Cloud and Service Cloud within a major health company specializing in medical devices for diabetes patients. Developed multiple workflows using Apex, Salesforce Flows, and Lightning Web Components to enhance interactions between employees and hospitals. Designed a robust integration framework to act as middleware, enabling seamless data exchange across various systems. Focused on improving operational efficiency and enhancing client support.
Utilities
Salesforce Developer (December 2019 to May 2024)
Led the implementation of Salesforce Sales Cloud and Service Cloud for a utilities company operating across multiple countries. Managed the full agile development lifecycle, including requirement analysis, technical solution design, and deployment. Developed automation solutions using Salesforce Flows, Visualforce, and Lightning Components, streamlining sales and support workflows. Built Apex-based integrations using REST and SOAP APIs to facilitate data exchange between Salesforce and external platforms like Heroku, Connect, and Kafka.
Airlines
Salesforce Developer (October 2019 to December 2019)
Contributed to the development of custom Salesforce solutions for contract management, improving sales processes within the airline sector. Enhanced contract workflows through Apex development and SOAP integrations, ensuring seamless communication between systems. Focused on optimizing sales operations by refining automation processes and data synchronization.
Salesforce Administrator
Expert in user management, security, and automation.
Salesforce Platform App Builder
Designs and builds tailored applications with Salesforce platform tools.
Salesforce Platform Developer I
Develops Apex, Lightning components, and integrations.
Salesforce Sharing and Visibility Architect
Ensures secure data access and scalable sharing models.
Salesforce Data Architect
Designs efficient, scalable data models and governance.
Salesforce Application Architect
Architects scalable solutions using best practices.
Salesforce AI Associate
Leverages AI-powered insights for business solutions.Spotify Playlist
Magic the Gathering CEDH Deck
Oldschool Runescape Account
Apex (Trigger, Batch, Queueable)
Custom Metadata & Custom Settings
Lightning Web Components (Javascript, HTML, CSS)
Salesforce APIs (REST, SOAP, Bulk)
Salesforce DevOps (Copado, Jenkins, SFDX, CI/CD)
Salesforce Flows & Automation (Process Builder, Flow, Approval Processes)
Adaptability & Learning
Collaboration & Agile Methodologies
Mentoring & Knowledge Sharing
Technical Communication & Documentation
English
Portuguese
Spanish